Job Opening


Passenger Service Agent (Greek and English Speaker)


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Location Athens, Greece
Passenger Service Center

DESCRIPTION

Does the idea of working in the Tourism field and using the most up-to-date technologies fascinate you? Do people envy you for your excellent communication skills? If yes, then this role was made for you! Get ready to join the largest OTA in South Eastern Europe, become a Passenger Service Agent Superhero and work in our fantastic offices the in heart of Athens! Our trusted brands, tripsta, airtickets, and travelplanet24 are preferred by more than a million loyal travelers throughout the 45 global markets that we presently operate in.

As a Passenger Service Agent, you will join the front office team of our Passenger Service Department, and will be responsible for handling flight reservations of the Greek and English speaking markets or ferry reservations in of the Greek market.You will be responsible for providing guidance and assistance to our customers via phone or face to face in any inquiries they might have regarding their reservation. The right candidate should be able to ensure that all of our customers will have a pleasant and smooth booking experience.


Responsibilities

  • Handling inbound calls concerning flight or ferry tickets in Greek & English language.
  • Processing online reservations, issuing tickets.
  • Handling booking changes and cancellations.

REQUIREMENTS

Required Skills

  • Excellent command of Greek and English language.
  • Advance knowledge of PC (MS Office, Internet).
  • Strong team working and interpersonal skills.
  • Ability to work with numerous systems at the same time.
  • Strong communication skills.
  • Passionate about Customer Care.

Desired Skills

  • Degree in undergraduate studies, preferably in Tourism.
  • Previous experience in Travel agency and/or call center.
  • Knowledge of Global Distribution Systems (Amadeus, Worldspan).
  • Knowledge of forthcrs (ferries reservation system).

BENEFITS

We Offer

  • Medical insurance plan.
  • Work in an international, dynamic and fun environment among young and smart people.
  • Huge learning experience in using best practices and cutting-edge technologies.